This policy applies to paid OpsAtlas subscriptions purchased through monday Marketplace. monday.com processes subscription charges, cancellations, and approved refunds under the terms shown during purchase. Mandatory consumer rights always apply.
1. Cancellations
You can cancel or change a paid plan through the billing controls in your monday.com account. Cancellation normally prevents the next renewal and does not automatically refund a completed charge. Access generally continues until the end of the paid billing period.
2. Refund requests
If a billing error, duplicate charge, or material technical issue affects your subscription, contact billing@credifly.co with your monday account name, transaction date, and a description of the issue. Do not send passwords, OAuth tokens, or payment-card details. We will investigate and coordinate with monday.com where marketplace processing is required.
3. Consumer rights
Nothing in this policy limits non-waivable rights under applicable law, including rights relating to services that are materially defective, not as described, or not fit for purpose.
4. Processing
Refund eligibility and processing method depend on the applicable monday Marketplace terms, the transaction, and local law. Approved refunds are returned through the original marketplace payment method where possible; bank posting times may vary.
5. Contact
For billing or product questions, email billing@credifly.co. For technical support, email support@credifly.co.